Industry
Artificial intelligence for corporate real estate
Multi-tenant office buildings must deliver a consistent level of service without staffing a full desk on every site. ABEE adds a shared layer of AI agents across the whole portfolio.
An office building concentrates highly repetitive interactions: access requests, opening hours, catering, meeting rooms, deliveries, contractors, parking, safety procedures. They arrive by phone, at the desk, by email or through a tenant portal.
The difficulty is not volume but dispersion: every building runs its own instructions, its own switchboard and its own desk hours. Standardising without dehumanising requires a shared software layer able to carry local rules.
ABEE Core is that shared layer: one knowledge base per building, workflows per manager, and the same agents deployed on the phone, the lobby screen, the desk tablet and the tenant portal.
Use cases
What ABEE handles on this type of site
Multi-building switchboard
One number per site, one shared intelligence: ABEE Voice answers, qualifies and transfers according to each building's rules.
Reception outside desk hours
ABEE Welcome takes over early mornings, lunchtime and evenings, when the desk is unstaffed.
Building information
Hours, access, parking, catering, waste, fire procedures — answers come from documents validated by the manager.
Tenant requests
A request in natural language becomes a structured ticket routed to the right provider with the right context.
Deliveries and contractors
Couriers are directed, access rules restated, and the recipient or site manager notified.
Owner reporting
Interaction volumes, top reasons, share handled automatically: data to size human resources.
Benefits
What changes day to day
- — A consistent service level across the entire portfolio
- — Continuity outside staffed hours
- — One knowledge base per building, maintained in a single place
- — Teams refocused on high-value interactions
- — Usage data to size reception services
Rolling out across a portfolio
ABEE is deployed site by site from a single foundation. Onboarding a building means describing its specifics — hours, layout, services, contacts, access rules — then connecting existing channels: phone line, lobby screen, tablet, portal.
No overhaul of the information system is required. ABEE sits alongside existing tools and respects the data boundaries defined by the manager.
- One knowledge base per building, centrally governed
- Workflows shared across the sites of a same manager
- Consolidated reporting at portfolio level
What stays human
Physical reception in a premium building remains a human profession. ABEE absorbs repetition, foreign languages, uncovered time slots and first-level requests. Teams keep the relationship, the judgement calls and sensitive situations.
Questions fréquentes
Does ABEE replace the receptionist?
No. ABEE absorbs repetitive tasks and covers unstaffed periods. Reception teams remain in charge of the relationship, sensitive situations and judgement calls.
Can we start with a single building?
Yes. Deployment runs site by site, with a first pilot building, then extension of the same foundation to the rest of the portfolio.
Is tenant data isolated?
Each building has its own knowledge scope and access rules. Processing is designed to comply with GDPR and the rights defined by the manager.
Which channels can be activated?
Phone, lobby screen, desk tablet, web, mobile and Microsoft Teams. Advanced physical interfaces are covered by ABEE Labs.
Voyons ce qu'ABEE peut prendre en charge chez vous.
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